Terms and Conditions

1. Agreement to Terms

These Terms and Conditions ("Terms") constitute a legally binding agreement between you and Chauffeurs Hub ("Company," "we," "our," or "us") governing your use of our ride-sharing platform and related services ("Services").

By accessing or using our Services, you agree to be bound by these Terms. If you do not agree to these Terms, you may not access or use our Services.

2. Description of Services

Chauffeurs Hub provides a technology platform that connects riders with independent drivers for transportation services. Our Services include:

• Mobile application for requesting and providing rides
• Driver registration and onboarding platform
• Payment processing and trip management
• Customer support and safety features
• Rating and feedback systems

Important: We are a technology platform, not a transportation provider. Drivers are independent contractors, not our employees.

3. Eligibility and Account Registration

3.1 General Eligibility

• You must be at least 18 years old
• You must have the legal capacity to enter into binding agreements
• You must not be prohibited from using our Services under applicable law
• You must provide accurate and complete information

3.2 Driver Requirements

• Valid driver's license for at least one year
• Vehicle meeting our safety and quality standards
• Valid vehicle registration and insurance
• Successful completion of background check
• Compliance with all local transportation regulations

3.3 Account Security

• You are responsible for maintaining account confidentiality
• You must notify us immediately of any unauthorized access
• You are liable for all activities under your account
• We may suspend or terminate accounts for security reasons

4. User Conduct and Responsibilities

4.1 Prohibited Activities

You agree not to:

• Violate any applicable laws or regulations
• Harass, threaten, or discriminate against other users
• Use the Services for illegal or unauthorized purposes
• Interfere with or disrupt the Services
• Attempt to gain unauthorized access to our systems
• Use the Services to transport illegal goods or substances
• Provide false or misleading information

4.2 Rider Responsibilities

• Provide accurate pickup and destination information
• Be ready for pickup at the designated time and location
• Treat drivers and their vehicles with respect
• Pay all applicable fees and charges
• Follow all safety guidelines and instructions

4.3 Driver Responsibilities

• Maintain valid licenses, registration, and insurance
• Operate vehicles safely and in compliance with traffic laws
• Provide professional and courteous service
• Maintain vehicle cleanliness and safety standards
• Accept rides without discrimination
• Complete trips in a timely and efficient manner

5. Payment Terms

5.1 Pricing

• Fees are calculated based on time, distance, and demand
• Additional charges may apply for tolls, waiting time, or cancellations
• Pricing may vary during peak demand periods
• All prices include applicable taxes where required

5.2 Payment Processing

• Payment is processed automatically through your selected payment method
• You authorize us to charge your payment method for all applicable fees
• Driver payments are processed according to our driver payment terms
• Refunds are provided according to our refund policy

5.3 Disputes

• Payment disputes must be reported within 30 days
• We will investigate disputes in good faith
• Final decisions on disputes are at our discretion
• Fraudulent disputes may result in account suspension

6. Cancellation and Refund Policy

6.1 Trip Cancellations

• Rides may be cancelled by riders or drivers under certain circumstances
• Cancellation fees may apply based on timing and circumstances
• Repeated cancellations may result in account restrictions

6.2 Refunds

• Refunds are provided for service failures or billing errors
• Refund requests must be submitted through our support channels
• Processing time varies by payment method
• We reserve the right to refuse fraudulent refund requests

7. Safety and Insurance

7.1 Safety Measures

• We implement various safety features and protocols
• Drivers undergo background checks and vehicle inspections
• Emergency assistance features are available in the app
• Users should report safety concerns immediately

7.2 Insurance Coverage

• Drivers must maintain personal vehicle insurance
• Additional commercial insurance may be provided during active trips
• Coverage details vary by location and regulations
• Users should review insurance terms carefully

8. Intellectual Property

All content and technology provided through our Services are protected by intellectual property laws:

• Our trademarks, logos, and brand elements are our property
• The mobile application and platform technology are proprietary
• Users may not copy, distribute, or create derivative works
• User-generated content may be used according to our privacy policy

9. Limitation of Liability

IMPORTANT LIMITATION: To the maximum extent permitted by law:

• We are not liable for any indirect, incidental, or consequential damages
• Our total liability is limited to the amount paid for Services in the preceding 12 months
• We do not guarantee the availability, safety, or quality of transportation services
• Drivers are independent contractors responsible for their own actions

10. Indemnification

You agree to indemnify and hold us harmless from any claims, damages, or expenses arising from:

• Your use of our Services
• Your violation of these Terms
• Your violation of any applicable laws
• Your negligent or wrongful conduct

11. Dispute Resolution

11.1 Binding Arbitration

Most disputes will be resolved through binding arbitration rather than court proceedings:

• Arbitration is conducted by a neutral arbitrator
• Proceedings are confidential and less formal than court
• Decisions are final and binding
• Class action lawsuits are waived

11.2 Exceptions

The following disputes are not subject to arbitration:

• Small claims court proceedings
• Intellectual property disputes
• Injunctive relief matters

12. Termination

12.1 Termination by Users

• You may terminate your account at any time
• Termination does not affect existing payment obligations
• Some provisions survive termination

12.2 Termination by Company

• We may suspend or terminate accounts for Terms violations
• We may discontinue Services with reasonable notice
• Emergency suspensions may occur without prior notice

13. Changes to Terms

We may modify these Terms from time to time:

• Material changes will be communicated with advance notice
• Continued use constitutes acceptance of updated Terms
• You may terminate your account if you disagree with changes
• Previous versions are archived for reference

14. Governing Law

These Terms are governed by the laws of United Kingdom without regard to conflict of law principles. Any legal proceedings will be conducted in the courts of United Kingdom.

15. Severability

If any provision of these Terms is found to be unenforceable, the remaining provisions will continue in full force and effect. Unenforceable provisions will be modified to the minimum extent necessary.