Privacy Policy

1. Introduction

Welcome to Chauffeurs Hub ("we," "our," or "us"). We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our ride-sharing platform and related services.

By using our services, you agree to the collection and use of information in accordance with this Privacy Policy. If you do not agree with our policies and practices, do not use our services.

2. Information We Collect

2.1 Personal Information

• Account Information: Name, email address, phone number, date of birth, profile photo
• Driver Information: Driver's license, vehicle registration, insurance documents, background check results
• Payment Information: Credit card details, bank account information, payment history
• Identity Verification: Government-issued ID, Social Security Number (where required)

2.2 Location Information

• Real-time location data during trips
• Pick-up and drop-off locations
• Trip routes and navigation data
• Location preferences and saved addresses

2.3 Usage Information

• Trip history and ride details
• App usage patterns and preferences
• Device information (model, operating system, unique identifiers)
• Log files and crash reports

2.4 Communications

• Messages between riders and drivers
• Customer support interactions
• Feedback and ratings
• Marketing preferences

3. How We Use Your Information

3.1 Service Provision

• Connecting riders with drivers
• Processing payments and transactions
• Providing navigation and route optimization
• Facilitating communication between users

3.2 Safety and Security

• Conducting background checks on drivers
• Monitoring for fraudulent activity
• Investigating incidents and safety concerns
• Maintaining platform security

3.3 Improvement and Analytics

• Analyzing usage patterns to improve our services
• Developing new features and functionality
• Conducting research and analytics
• Optimizing pricing and demand forecasting

4. Information Sharing and Disclosure

4.1 With Other Users

We share limited information between riders and drivers to facilitate trips:

• First name and profile photo
• Pick-up and drop-off locations
• Contact information for trip coordination
• Ratings and feedback

4.2 With Service Providers

• Payment processors and financial institutions
• Background check providers
• Map and navigation services
• Customer support and analytics platforms

4.3 Legal Requirements

• Compliance with applicable laws and regulations
• Response to legal requests and court orders
• Protection of our rights and property
• Emergency situations affecting safety

5. Data Security

We implement appropriate technical and organizational measures to protect your personal information:

• Encryption of data in transit and at rest
• Regular security assessments and audits
• Access controls and authentication requirements
• Employee training on data protection practices
• Incident response and breach notification procedures

6. Data Retention

We retain your personal information for as long as necessary to provide our services and comply with legal obligations:

• Account information: Until account deletion plus 7 years for legal compliance
• Trip data: 7 years for tax and regulatory purposes
• Payment information: As required by financial regulations
• Location data: 1 year unless required for legal purposes

7. Your Rights and Choices

7.1 Access and Correction

• Request access to your personal information
• Correct inaccurate or outdated information
• Download your data in a portable format

7.2 Deletion and Restriction

• Request deletion of your personal information
• Restrict processing of your data
• Object to certain uses of your information

7.3 Communication Preferences

• Opt out of marketing communications
• Manage notification settings
• Control location sharing preferences

8. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. We ensure appropriate safeguards are in place, including:

• Adequacy decisions by relevant authorities
• Standard contractual clauses
• Binding corporate rules
• Industry certification programs

9. Children's Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected personal information from a child, we will take steps to delete such information promptly.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by:

• Posting the updated policy on our website
• Sending email notifications to registered users
• Providing in-app notifications
• Requiring acceptance of updated terms