Last-Minute Driver Cover: A Practical Guide for PHV Operators

A driver calls in sick at 5am. A booking comes in that is bigger than expected. A regular driver gets stuck in traffic and will miss their pickup. Every operator has been there.

Why last-minute cover is so hard

Build a backup driver pool before you need it

Use technology to find cover in seconds

Reduce the need for last-minute cover

What to tell the passenger

Final thought